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15 Jun 2015

Telkom Job vacancy for Ops. Specialist, DCO Service Manager

Telkom job vacancy in South Africa

Job Description

Telkom job vacancy in Bellville Ops. Specialist, DCO Service Manager. Checkout latest Telkom job vacancy 2015 in Bellville and start your applications today. Apply for Telkom job vacancy now, find out more about Telkom below:

Telkom is a leading communications services provider in South Africa. Telkom had consolidated operating revenue of R16.2 billion and profit after tax of R773 million as at 2013. This excluded the net curtailment gain which the company made also in 2013.

Telkom Total assets is amounted to over R40 billion and equity attributable to the owners of Telkom to well over R21.5 billion as at January 2014.

Telkom group services and products, including:

  1. fixed-line retail voice services using PSTN (Public Switched Telephone Network) lines, including ISDN (Integrated Services Digital Network) lines, and the sale of subscription based value-added voice services and calling plans;
  2. fixed-line customer premises equipment rental and sales services both voice and data needs and these include PABX, Computers, Routers, Modems, Telephone handsets and other ancillary equipment;
  3. interconnection services, including terminating and transiting traffic from South African mobile operators, as well as from international operators and transiting traffic from mobile to international destinations;
  4. fixed-line data services, including domestic and international data transmission services, such as point-to-point leased lines, ADSL (Asymmetrical Digital Subscriber Line) services, packet-based services, managed data networking services and internet access and related information technology services
  5. Data Centre Operations includes e-commerce, application service provider, hosting, data storage, e-mail and security services;
  1. W-CDMA (Wideband Code Division Multiple Access), a 3G next generation network, including fixed voice services, data services and nomadic voice services;
  2. mobile communication services, including voice services, data services and handset sales through our mobile brand called Telkom Mobile; and
  3. other services including directory services, through Trudon (Pty) Ltd, wireless data services, through Swiftnet (Pty) Ltd.

As a leading telecommunications company and with global recognition, Telkom group is accepting application from suitable and qualified individuals for the position below:

Job Title: Ops. Specialist:,DCO Service Manager

Business Unit Chief Operating Officer
Service Organisation Enterprise
Division/Section Data Centre Operations
Number of Positions 1
Job Type Classification Permanent
Region Western Cape
Location – Town / City Bellville

Core Description

Responsible for ensuring the availability and reliability of IT related DCO business services. Responsible for managing the relationship with customers
and stake holders, monitoring and reporting on actual service levels compared with the targets set in service level agreements and seeking to
continuously improve services for the benefit of customers and/or users. Assist in ensuring compliance to all Service Management processes to provide
world class support and quality of service and operations to key stake holders.

Competencies

CORE COMPETENCIES
FUNCTIONAL KNOWLEDGE
ITIL processes; Communication; Problem Solving; Policies & Procedures
FUNCTIONAL SKILLS
Time Management; Presentation Techniques; Consultation Techniques; Analytical/ System Thinking; Feedback Techniques; Stress Handling Techniques;
Communicating; Problem Solving; Conflict Management
ATTITUDES/ LEADERSHIP COMPETENCIES
Decisive; Performance Driven; Disciplined; Assertive; Proactive; Customer Focus;Business Orientated; Open Mindedness; Team Player; Independent;

Job Responsibilities

OUTPUT 1
Monitored & Ensured Service Delivery & Customer Satisfaction
SUB-OUTPUTS
Receive notification of incident or warning
Analyse and determine nature of support required
Facilitate/ arrange/ coordinate cross functional teams to execute on support actions
Ensure escalation as per agreed procedures
Ensure effective communication/ feedback between support resources and customer until resolution of incident
RANGE
Vendors
Service providers
Customer stakeholders
ITIL processes
Incidents
Requests
Changes
OUTPUT 2
Validated, Approved & Controlled Change Implementation
SUB-OUTPUTS
Receive notification and verify request for change
Assist in confirming and agreeing on the Risk, Impact, Category and plan
Verification of Emergency Change where applicable
Approve change
Control implementation of changes where applicable to minimize service disruptions
Manage Change Back-out where applicable
Ensure escalation as per agreed procedures
Ensure effective communication/ feedback between stake holders and customer
Ensure Change Management Database (CMDB) is fully updated for each service, including contact lists of associated role players
RANGE
Service providers
Customer stakeholders
ITIL processes
Types of Changes – both planned and emergency
OUTPUT 3
Participated in Projects/ New Initiatives
SUB-OUTPUTS
Customer is assigned to SM (Opp no – new or IMACD’s)
Obtain information from Project Manager and Cloud Architects
Attend relevant project meetings/ engagements and obtain understanding of customer requirements and solutions
Ensure project team understand production acceptance requirements
Provide input to creation of support structure plans for DCO services
Consult on project related obstacles/ difficulties
Reviewing and approval of Change Orders for build activities
Reviewing and approval of documentation for production acceptance
RANGE
All DCO service offerings eg. Basic hosting, managed hosting, outsourced deals, etc.
OUTPUT 4
Provided Consultation
SUB-OUTPUTS
Receive query/ requirements/ request
Identify and analyse the need
Conduct feasibility study
Consult on alternate courses of action
Compile proposed solution
Provide feedback
RANGE
Incidents
Queries
Requests
Complaints
Compliments
ITIL processes
OUTPUT 5
Compiled Reports
SUB-OUTPUTS
Identify need/ receive request
Collect information
Analyse reports
Generate report
Distribute
RANGE
Types of reports:
Monthly SLA reports
Incident reports
Minutes of SDM meetings
OUTPUT 6
Established and Maintained Relationships
SUB-OUTPUTS
Determine key role players
Obtain information from key role players
Establish relationships
Maintain relationships
Attend Operational and monthly OLA / SLA meetings
RANGE
Vendors
Service providers
Customer stakeholders

Required Certification

None

Qualifications

Relevant 3 year Degree/ Diploma (at least NQF level 6)

Experience

2-3 Years relevant IT experience

Special Requirements

Must be prepared to work after hours when required and perform stand-by duty
Must be prepared to travel for customer engagements/ onsite customer visits
Valid driver’s license

Method of Application

Interested and qualified persons should apply online using the apply here button below

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